Orders are typically shipped within 3-5 business days after the order is placed. Shipping times may vary, so please allow enough time for delivery, as specific arrival dates cannot be guaranteed.

Shipping and handling costs are based on the item and location. Shipping fees for items on our website are determined by destination, product size, and weight.

Shipping and handling charges will be calculated at checkout.

Additional shipping fees apply to orders shipped to remote locations, including rural areas of New Zealand or internationally. These charges will be calculated at checkout, or a member of our team will contact you if additional fees are required.

Please note that all timelines are in business days, starting the day after Pau Hana receives the order. Processing can take 3-5 business days, and delivery may take 7-14 business days. Pau Hana is closed on weekends.

Orders placed after 11 a.m. on Friday will be processed on the next business day.

Please note all days are in business days from the day after that the order is received by Pau Hana Surf Supply. Order can take up to 3 days to get processed and ship and take up to 14 business days to deliver. All orders placed after 11am will be processed the following day.

Orders made after 11am on Friday will get processed the next working day. Visit our returns pagefor the information that you need to issue a return.